Bawag Group AG 2018 CSR Report

The report details the company's social responsibility efforts in 2018, including the launch of several new initiatives, a new CSR mission statement, and updated CSR strategy. BAWAG Group expanded their customer feedback capabilities and accelerated improvement processes by establishing a ""Customer Experience"" division. The company also began a new event series at BAWAG P.S.K. branches focused on digital banking topics. Additionally, the report includes a materiality assessment, stakeholder survey results, and details on how the company measures and manages its environmental impact.