The report highlights ADCB's commitment to sustainability by integrating the concept into its operations and practices. Key achievements include a 93% resolution rate for customer complaints within 3 working days, a 61% reduction in overdue but not impaired loans, and a 95.3% sourcing of goods and services from locally-based suppliers. ADCB also expanded its financial products and services to support the development of the UAE's economy, particularly focusing on social benefits through community support and education loans.
Issuing Company Abu Dhabi Commercial Bank (ADCB)
Report Type Sustainability Report
Report Language EN
Report Filesize 2.4 MB
No. of Pages 76 pages
Reporting periodJanuary 1, 2012-December 31, 2012
Report Edition2
Assurance Provider Unknown
Reporting Standards GRI; AA1000; UNGC; others
Materiality Assessmenttrue
