The report highlights the company's commitment to sustainability, particularly in addressing climate change, ensuring safety, and supporting team members and customers. The company achieved a record operational performance in 2023, with the lowest number of cancellations annually since 2013 and the strongest on-time departure and arrivals performance since 2017. The report highlights specific initiatives like reducing aircraft noise, improving fuel efficiency, expanding sustainable aviation fuel (SAF) usage, and investing in technology to enhance safety and efficiency. The report also includes a discussion of the company's efforts to promote diversity, equity, and inclusion (DEI), as well as its commitments to ethical sourcing practices and the respect for human rights.
