The report presents the company's achievements in sustainability and responsible business operations in 2019, focusing on areas such as economic growth, society support, employee conditions, customer satisfaction, and environmental impact. The company highlights its commitment to a precautionary approach to environmental challenges and the importance of ethical and responsible business practices throughout its operations. Specific achievements include distribution of over €470 million in economic value, the implementation of societal support activities on 100% of the islands served, the reduction of total energy consumption by 5.7% and carbon dioxide emissions by 5.6%, and the training of over 61% of office employees on environmental protection issues. The report also includes a materiality analysis that identifies the company's most important sustainability issues, along with a description of the company's stakeholder engagement activities. The report concludes with a summary data section, outlining the company's key achievements and future objectives.
