The report details the company's performance for the year 2021, highlighting key achievements such as significant growth in profits, reaching a 92% NPS score for customer satisfaction, and a 94% employee satisfaction rate. The company also highlights its commitment to sustainability, with 28% of its energy coming from renewable sources, and the achievement of carbon neutrality in 2019. Other key highlights include the launch of the Getnet payment platform, the expansion of Life current accounts, and the continued success of the Santander Verde and Work/Café initiatives. The report also features a comprehensive overview of the company's ESG strategy, risk management framework, and financial performance.
Issuing Company Banco Santander Chile
Report Type Integrated Report
Report Language EN
Report Filesize 12.73 MB
No. of Pages 395 pages
Reporting periodJanuary 1, 2020-December 31, 2020
Report EditionUnknown
Assurance Provider Unknown
Reporting Standards GRI; SASB; UNSDGs
Materiality Assessmenttrue