Boubyan Bank KSCP 2020 Sustainability Report

The report highlights Boubyan Group's commitment to sustainability and ESG, including a decrease in customer complaints by 75.1%, a customer satisfaction index (CSI) rating of 98%, and a Net Promoter Score (NPS) of 72%. The report also highlights the company's efforts to promote national empowerment with a Kuwaitization rate of 77% in Boubyan Bank. Other highlights include a 40.6% decrease in employee turnover, a 29% decrease in paper consumption, and a 38% decrease in plastic usage.