The report highlights the company's commitment to ESG principles and the progress made in 2019. It outlines the company's core concept, system, and strategy for ESG management, as well as its efforts to engage with stakeholders. The report includes information on the company's performance in customer service, compliance operation, employee care, community investment, and environmental responsibility. Key highlights include the launch of the ""95568 Remote Banking"" service, the implementation of a new ""Strategic Development and Consumer Rights Protection Committee"" of the Board of Directors, and the introduction of a value management enhancement project. The report also includes a summary of the company's environmental performance, including energy and water consumption, waste management, and emissions.
