The report highlights DEWA's commitment to sustainability in 2014, focusing on achievements like a 28.36% improvement in efficiency, reducing carbon emissions to 18.813 MtCO2e, and achieving the lowest water line losses worldwide at 9.10%. The report also showcases DEWA's commitment to customer service excellence, with a Customer Satisfaction Index of 91.6% and 94.3% on the Dubai Government Excellence Program. DEWA has expanded its reach with the introduction of new services like 'Ash'ir', a video sign language service for people with speech and hearing impairments, and a new scholarship program for educating Emirati students abroad in renewable energy.
Issuing Company Dubai Electricity and Water Authority PJSC
Report Type Sustainability Report
Report Language EN
Report Filesize 8.14 MB
No. of Pages 96 pages
Reporting periodJanuary 1, 2014-December 31, 2014
Report Edition2
Assurance Provider Unknown
Reporting Standards GRI; G4; Core
Materiality Assessmenttrue
