The report highlights the company's performance during a challenging year marked by the COVID-19 pandemic. The company achieved carbon neutrality for FY 2021 and FY 2020, expanded its Prime subscription program, which now accounts for 38% of flight Bookings, and continued to strengthen its leadership in mobile and online travel. The company also achieved significant progress in its omnichannel customer service initiatives and successfully navigated the pandemic without needing to raise capital or debt. eDreams ODIGEO is well-positioned to benefit from the expected travel recovery and is committed to becoming the first OTA in the world to offer a truly digital customer service experience.
Issuing Company EDreams Odigeo S.A.
Report Type Integrated Report
Report Language EN
Report Filesize 14.71 MB
No. of Pages 219 pages
Reporting periodJanuary 1, 2020-December 31, 2020
Report EditionUnknown
Assurance Provider EY, Auditores, SL
Reporting Standards GRI; SASB; UNSDGs; others
Materiality Assessmenttrue