The report outlines Hainan Airlines' first Corporate Social Responsibility (CSR) report, detailing the company's social responsibility philosophy and achievements. It includes highlights like the company's focus on safety, achieving 5 million hours of safe flight time and being recognized by the Civil Aviation Administration of China (CAAC) for ""Safe Flight 5-Star Award"". Other highlights include the company's commitment to environmental sustainability, reducing fuel use by 51,000 tones and the company's commitment to community service through various initiatives such as ""Mileage for Charity"" and ""Bring Love Home"". The report also highlights the company's achievements in international route network expansion, reaching nearly 100 cities globally and being recognized by SKYTRAX as a five-star airline for five consecutive years. The report also showcases Hainan Airlines' commitment to employee development, providing diverse support and opportunities for career growth. It emphasizes the company's focus on customer service excellence, as demonstrated by the implementation of the ""SMILE"" service standard and the achievement of the SKYTRAX 5-Star Airline Award.
