The report highlights RBS's commitment to becoming the UK's number one bank for customer service, trust and advocacy by 2020. The report details the company's progress in 2014 towards achieving this goal, including simplifying its product range, improving customer service, and strengthening its commitment to sustainability. The report also includes a detailed overview of RBS's material issues, including its approach to managing environmental, social and ethical risks, and its commitment to transparency and accountability.
Issuing Company Royal Bank of Scotland PLC (RBS)
Report Type Sustainability Report
Report Language EN
Report Filesize 4.5 MB
No. of Pages 60 pages
Reporting periodJanuary 1, 2014-December 31, 2014
Report EditionUnknown
Assurance Provider Deloitte LLP
Reporting Standards AA1000 AccountAbility Principles Standard; GRI; UNGC
Materiality AssessmentTRUE
