The report highlights RBS's commitment to becoming the UK's number one bank for customer service, trust and advocacy by 2020. The report details the company's progress in serving customers well, doing the right thing, thinking long term and working together. Specific highlights include a reduction in fraud losses, the launch of a new three-year flat rate for home insurance products, the introduction of a single customer platform for business banking, and the launch of a new Skills & Opportunities Fund to support projects in charities, social enterprises, community groups and schools and colleges across the UK and Ireland.
Issuing Company Royal Bank of Scotland PLC (RBS)
Report Type Sustainability Report
Report Language EN
Report Filesize 4.6 MB
No. of Pages 59 pages
Reporting period2015
Report EditionUnknown
Assurance Provider Ernst & Young LLP
Reporting Standards AA1000 AccountAbility Principles Standard; GRI; UNGC
Materiality AssessmentTRUE
